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Shopping Information
1. Delivery charges for orders from the Online Shop?
Delivery charges depend on several factors, including the shipping destination and total order value. Generally, standard delivery fees apply, but free shipping may be available for orders over a certain amount. For more details, contact customer service directly.
2. How long will delivery take?
Delivery times depend on the chosen shipping method and destination. Standard delivery typically takes 3 to 7 business days, while expedited options may arrive within 1 to 3 business days. For more details, contact customer service.
3. What exactly happens after ordering?
Your order will be confirmed with details, including a tracking number to monitor your shipment. Once processed, your items will be prepared for shipping and delivered to the specified address. For any issues, customer support is available to assist.
4. Do I receive an invoice for my order?
You will receive an invoice in the confirmation email after your purchase. For a physical copy, you can request one from customer service.
Payment Information
1. When the order payment is taken of my bank account?
When you complete your order, the total amount will be charged to your bank account or payment method immediately. If there are any issues with the payment, you will be notified promptly.
2. What should I do if I receive a damaged or wrong product?
If you receive a damaged or incorrect item, contact customer support immediately with your order details and photos of the issue. They will assist with a replacement or refund.
3. Can I change or cancel my order?
You may be able to change or cancel your order within a short window after placing it, typically before it has been processed. Contact customer service for assistance.
4. Can I change my payment method after placing an order?
Once an order is placed, changing the payment method is generally not possible. However, contact customer service for assistance.
A. Mattress storage: how long should it last?
The Better Sleep Council recommends replacing your mattress every seven years, but depending on its materials, how it is used, and how well you take care of it over time, you might be able to keep it longer. A lot of people wait up to ten years to replace theirs.
B. Do mattresses eventually become solid?
It will probably become softer with time if you recently bought a new bed. After sleeping on it for 30 to 60 days, your bed will typically relax in comparison to the first period.
C. Is it possible to wash a mattress like clothes?
Depending on the type of stain, a different solution will work better. Use a clean rag to apply and remove cleaning solution; never apply the solution directly to the bed. The best choice is usually a commercial enzyme cleaner for biological stains such as blood, perspiration, urine, and other stains.
D. How do you define a good mattress?
For comfort, mattresses should offer sufficient comfort and softness. Materials: For the finest support and pressure benefits, look for mattresses made with premium materials like memory foam or latex. Firmness level: For people who have back problems, a medium-firm mattress is advised.
E. Which type of mattress is best?
Most people will choose an innerspring or latex mattress for back support. You’ll also want to factor in your size (heavier body weights will need firmer mattresses) and the severity of your condition. Latex or innerspring (with natural materials) win out again regarding chemical exposure.
A. Where should bed linens be kept?
Bags that are vacuum-sealed are needed for storage. These heavy-duty, transparent bags are available in multiple sizes, making them a great choice for large bed linens. Keep the extra pillows and blankets you need for guests on a high shelf if you don’t have sufficient space for storage.
B. Is there a recommended number of bed linens?
Three are required: one for the linen closet, one for the bed, and one that can be used for laundry. This way, even if you fall behind on your washing, you’ll always have a backup set ready to go.
C. What is the frequency of your bed linen change?
It is generally agreed upon by experts that you should replace bed linens either once a week or once every two weeks.
D. How long does bed linen last?
Generally speaking, your sheets will likely last up to two or three years if you take really good care of them.
E. Before using new bed linens, is it necessary to wash them?
New bed linen becomes considerably smoother and more flexible after being washed since it removes the folds and lines that usually appear during the packing process. That’s why it’s highly recommended that you wash your bed linen before you put it on your bed for the first time.
F. What is the ideal temperature for cleaning my bedding?
To ensure that any perspiration, dander, dust, or other nasty things are eliminated and then gone, wash bedding at 60 degrees for at least two hours. Wash every piece of bedding at 60 degrees on a full cycle. Lower temperatures might not be as successful at eliminating sweating or all the microorganisms.
